Yew Space policies
Sales Terms & Conditions
Everything you need to know about warranties, delivery claims, returns and exchanges when purchasing from Yew Space.
Warranty
Brand New Cameras
All brand-new cameras come with the manufacturer's official warranty, subject to the brand's warranty terms and conditions.
Where available, customers may choose to purchase an official extended protection or replacement plan at the time of purchase.
Pre-Owned Cameras
All pre-owned cameras include a 1-month in-house warranty provided by Yew Space, covering non-user-caused functional defects.
The warranty does not cover:
- Physical damage
- Water damage
- Accidental damage
- Improper use
- Normal cosmetic wear and tear
Returns & Refunds
We do not accept returns or refunds for change of mind, incorrect purchases, or personal preference after the product has been collected or delivered.
If you receive a product with a verified defect or receive the wrong item, please contact us immediately upon receiving your order. Our team will inspect the issue and arrange an appropriate solution.
Delivery Inspection
For all courier, Lalamove, GrabExpress, or other delivery orders, customers are required to record a complete unboxing video from the moment the parcel is opened.
Important evidence
Claims made without a complete unboxing video may not be accepted.
If there are any missing items, damage, or issues with the product, please contact us immediately with the unboxing video. We will investigate and resolve the issue as soon as possible.
Exchange
Exchanges are only available if:
- The wrong item was sent, or
- The product has a verified manufacturing or functional defect upon arrival.
Exchange requests are subject to inspection and approval by Yew Space.